Frequently asked questions
Are all your products authentic?
Yes — everything we sell is 100% genuine, sealed product sourced from trusted distributors and suppliers. We're collectors ourselves, and authenticity is non-negotiable.
Do you ship internationally?
Yes, we ship across the European Union. See our Shipping Policy for the full list of destinations and delivery times.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 1–3 business days in Denmark and 2–7 business days elsewhere in the EU, depending on destination.
Can I pre-order upcoming releases?
Yes — selected upcoming products are available for pre-order, with estimated release dates shown on each product page. You can cancel a pre-order for a full refund at any time before it ships.
Will I receive tracking information?
As soon as your order is dispatched, you'll receive an email with your tracking number.
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, and the other secure payment options shown at checkout.
Can I cancel or return my order?
You can cancel free of charge any time before your order ships. After delivery, EU customers have a 14-day right of withdrawal — see our Refund Policy for the conditions (sealed products must be returned unopened).
What if my order arrives damaged?
Contact us at contact@pbcards.eu as soon as possible after delivery with photos of the item and packaging, and we'll make it right with a replacement or full refund.
Do you buy or trade cards?
Not at the moment — we currently focus on selling. Buying and trading services may come in the future.
How can I contact you?
Email us at contact@pbcards.eu or use our Contact page. We usually respond within one business day.